BeneSys, Inc. and COVID-19 Shelter-in-Place Orders

Dear Associates, Clients and Partners:

As the nation responds to the COVID-19 national emergency, many counties and states have adopted “Shelter-in-Place” orders that generally require most businesses to close and residents to stay home. A number of these orders have already directly impacted our associates who work in several of our offices and their families. We expect that more states and local jurisdictions will be issuing similar orders. This letter explains why BeneSys ( intends to continue operations during the national emergency.

We have reviewed each Shelter-in-Place order impacting our associates and office locations and will continue to review new orders as soon as they are released. Although the specific terms of each Shelter-in-Place order differs, each encourages businesses that provide essential services to continue operations during the pandemic. The orders also permit residents to report to work to maintain the operations of essential businesses.

The United States Department of Homeland Security, Cybersecurity and Infrastructure Security Agency (CISA) recognizes 16 critical infrastructure sectors “whose assets, systems, and networks, whether physical or virtual, are considered so vital to the United States that their incapacitation or destruction would have a debilitating effect on security, national economic security, national public health or safety, or any combination thereof.” On March 19, CISA released Guidance on the Essential Critical Infrastructure Workforce: Ensuring Community and National Resilience in COVID-19 Response (CISA Guidance). This guidance is intended to help state and local governments and the private sector identify essential critical infrastructure workers.

BeneSys participates directly in two critical infrastructure sectors: Healthcare and Public Health and Financial Services.

  • Health Plans and Payers are a designated subsector of the Healthcare and Public Health Sector. The CISA Guidance identifies “[w]orkers that manage health plans, billing, and health information, who cannot practically work remotely” as essential critical infrastructure workers. Each month, BeneSys processes payment of over $1.5 billion in medical claims for over 150 health plans. Our company’s services are critical to ensuring that employees, retirees and their families receive services from hospitals, doctors, dentists, and pharmacies, and that these providers are paid timely.
  • Investment Products, including pension funds, are a recognized subsector of the Financial Services sector. The CISA Guidance identifies “[w]orkers who are needed to process and maintain systems for processing financial transactions and services (e.g., [] insurance services…)” as essential critical infrastructure workers. BeneSys administers over 200 pension and 401(k) plans, processing payments for over 500,000 retirees each month, who rely on their benefit payments to meet their basic living expenses.

In addition to processing health and pension claims and payments, our employees are also responsible for collecting employer contributions essential to the continued solvency of our clients’ benefit funds, maintaining the software and IT technology that supports our administrative services and communicating with our clients and participants during this challenging time. We have directed many of our employees to work from home during the COVID-19 crisis, but at this time, it is impossible for all of our employees to do so due to technological limitations.

We will provide updates as events warrant. Please contact me if you have any questions about this letter.

Very truly yours,
Matthew Morbello
Chief Compliance Officer | In-House Counsel